Checkout Terms

Last updated: October 20, 2026

Shopping with RM3DP

These terms apply to orders placed directly with RM3DP (Rocky Mountain 3D Prints). Questions about an order? Email info@rm3dp.com and include your order number. Purchases made through Etsy or eBay also follow the applicable marketplace’s terms.

Product details and options

Please review the product description, dimensions, compatibility information, included items, and selected color or other options before ordering. Our products are 3D printed; visible print layers and small variations in finish are part of the process. Colors may appear different on different screens. An item that is damaged, defective, or incorrect is covered by the support policy below.

Prices and payment

Prices are in U.S. dollars. Shipping and any applicable tax are shown at checkout before you place an order. Square processes payments. An order confirmation identifies the products, options, and amounts paid. If we discover a problem with availability, pricing, or an order, we will contact you to resolve it; we will not substitute a product or add a charge without your agreement.

Preparation and shipping

Most standard orders ship within 1–2 business days. Custom orders may require more time; we will discuss their timing with you before you order. Delivery time is additional to preparation time and depends on the carrier. We currently ship within the United States, subject to the delivery restrictions in our Shipping & Returns policy.

Check your delivery address before placing an order. If you notice an error, contact us promptly so we can check whether it can still be corrected. Larger or mixed orders that cannot receive a checkout shipping quote require a shipping arrangement with us before purchase.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will confirm what is possible based on whether the item has been prepared, custom work has begun, or the package has shipped.

Custom orders

Before a custom order is placed, we will agree with you on the requested design, options, price, and expected preparation time. Please only provide designs or files you have permission to use.

Damaged, defective, or incorrect items

We do not accept returns or exchanges for change of mind. This applies to standard products and custom orders. If an item arrives damaged, defective, or incorrect, email info@rm3dp.com with your order number, a description, and photos. We will work with you to arrange an appropriate replacement or refund. Contact us before sending anything back so we can provide the correct instructions.

Our Shipping & Returns policy contains the same shipping and return information.

Privacy

Our Privacy Policy explains how we use information to process orders, arrange delivery, and provide support.

Your rights

Nothing in these terms limits rights you have under applicable law. Updated terms apply to orders placed after the revision; the terms in effect when you place your order apply to that order.